ORDER PROCESSING

All confirmed orders are processed within the standard processing timeline. Orders are generally processed during working days excluding Sundays and public holidays.

Once your order is successfully placed and payment is confirmed, you will receive an order confirmation message or email.

SHIPPING TIMELINE

Delivery timelines may vary depending on customer location, courier partner availability, weather conditions, and festive seasons.

• Metro Cities: Estimated 3–5 Business Days
• Other Cities & Towns: Estimated 5–8 Business Days
• Remote Areas: Delivery timelines may vary further

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before completing the payment process.

From time to time, we may offer free shipping promotions on selected products or order values.

ORDER TRACKING

Once your order has been dispatched, tracking details will be shared through SMS, WhatsApp, or email depending on the contact details provided during checkout.

Customers can use the tracking number to monitor shipment progress directly with the courier partner.

DELIVERY CONDITIONS

Customers are requested to provide complete and accurate shipping information to avoid delays or failed deliveries.

• Incorrect addresses may result in delayed delivery.
• Customers must ensure availability at the delivery address.
• Re-delivery attempts depend on courier company policies.

DELAYED SHIPMENTS

While we strive to deliver all orders on time, certain delays may occur due to external circumstances beyond our control.

• Weather conditions
• Courier disruptions
• Natural calamities
• Festive season rush
• Government restrictions or lockdowns

Shri Vinayak Traders shall not be held responsible for delays caused by third-party logistics partners.

DAMAGED PACKAGE

Customers are advised to inspect the package carefully at the time of delivery.

If the package appears damaged or tampered with, customers should record an unboxing video and contact our support team within 24 hours.

CONTACT US

For shipping, tracking, or delivery related assistance, customers may contact us using the details below:

Shri Vinayak Traders
20B, 5, Desh Bandhu Gupta Road,
Karol Bagh, New Delhi – 110005
Phone: +91 9899420424